Experience

November 2024 – present

Microsoft

Lead Technical Program Manager

  • Integration of CDP and Tool Provider partners to Microsoft Ads platform
  • Ongoing feature development and refinement of existing integrations
  • Technical account management
  • Solutions consulting and feasibility analysis
  • Escalation support
  • Product and Engineer liaison for internal and external stakeholders
  • PM customer middleware and connectors

May 2019 – November 2024

PromoteIQ / Microsoft

Technical Account Manager / Senior Program Manager

  • Implementation of a Retail Media platform
  • Ongoing implementation and refinement of on-site inventory
  • Technical account management
  • Solutions consulting and feasibility analysis
  • Escalation support
  • Product and Engineer liaison for internal and external stakeholders

March 2018 – November 2018

Placements.io

Director, Professional Services

  • Process and documentation for Saas Implementation
  • Manage one direct report
  • Hiring process documentation
  • First level Sales Engineering
  • Level 1 and 2 technical support
  • Help Center revamp, re-write, and expansion
  • Product feedback for PM, UX, and Engineering
  • On-boarding of new customers
  • First line Account Manager

July 2013 – January 2018

Google Inc.

DoubleClick Data Platform Solutions Consultant

  • Americas lead
  • On-boarding of new data partners supporting pre-sales, implementation, and post-sales escalation support
  • Technical Product Expert. Engineering escalation support (API, proto, billing)
  • Technical relationship management (data partners)
  • Technical Consultant (data partners, sales teams)
  • Development of process, vendor team, and documentation
  • Provide feedback and feature requests to product management
    [google.com/doubleclick]

DoubleClick Ad Exchange Solutions Consultant / Technical Account Manager

  • Quarterly planning support and analysis with strategic recommendations to improve buying volumes and performance
  • Optimization of buying systems including deep analysis of interaction with RTB protocols, API usage, and best practices
  • On-boarding of new customers to the Google Doubleclick Ad Exchange for programmatic RTB buying including back end systems settings, developer support, API support, policy training, user interface training (sales and dev), ongoing relationship management
  • Ongoing escalation technical support for Tier 1 customers. Analyze data to ascertain issues with systems and transactions
  • Customer facing training for technical and sales partners
  • Assist internal team members with ad hoc data requests for troubleshooting, scaling and optimizing
  • Development of new business processes and documentation
  • Contribution and active development on team knowledge base
  • Provide feedback, customer insights, and feature requests to product management.

October 2010 – August 2012

Macmillan Higher Education

Media Project Manager, Web Producer

  • Work with media editors and book editors to devise media plan and offerings based on the product offerings and platforms available.
  • Feasibility analysis and consultiing on methods to improve content delivery to customer.
  • Project Manage build of interactive educational media products which accompany college textbook titles. Team consisted of pooled developers, designers, content conversion teams [whfreeman.com]
  • Managed 7-12 title with 5-7 products each per semester cycle with product timelines of 1-4 months.  Achieved a 92% rate of original plan time completion and 8% completion on revised timelines. Managed ongoing updates to existing products on a case-by-case basis.
  • Technical support escalation support

March 2005 – January 2010

BusinessWeek Online

Web Producer, Interactive Designer

  • Develop and implemented online content. Produced  graphics, images, website modules, slide shows, and other online content. Assisted in writing project specifications and ensure timely project releases. [businessweek.com]
  • Maintained and troubleshooting legacy code and pages. Rewriting of modules in cleaner code where possible.
  • Designed new index page templates for Technology, SmallBiz and Lifestyle sections. Assisted Fatwire development team in code cleanup to ensure pixel perfect reproduction of the templates in the CMS system.
  • Responsible for ongoing production of  5-7 newsletters on a weekly basis. Developed updated templates and streamlined process. Handed off production after almost 2 years by training print production members transitioning to web production. Wrote of training documentation and conducted class style and individual training sessions over the course of three months.
  • Training of Production team members in the use of CMS, beginner’s HTML coding, and basic photo manipulation.  Writing of training documentation.
  • Responsible for the art production of the weekly conversion of the print magazine to the online version.

February 2001 – May 2014

Freelance Consultant, Web Designer, Web Developer

Selected Projects

Kids-Centric, Inc. – Brooklyn, New York

  • Implementation of cloud-based hosted Exchange server and SharePoint collaboration site.
  • Design and implementation of wired voice and data network and related hardware.
  • Hardware and software troubleshooting, maintenance and upgrades. [kids-centric.com]

Cohen Smith Chang – New York, New York

  • Consulting the client on the role of new technologies in increasing efficiency, and on increasing the life cycle of current equipment.
  • Hardware, software and network installation, troubleshooting and maintenance of new and existing PC’s (multiple Windows OS). Secure machines and lock down OS to maintain user productivity.
  • Installation of routers, testing nodes, and firewall security setup on new voice and data networks. Installation of networked printers. Installed and configured a Linux firewall (IPCop) and DHCP server box.

Costello Studio / CSI Designs – Quogue, New York

  • Full redesign and implementation of “Furniture Line” section. Maintenance and partial redesign of website. [csidesigns.net]
  • Consulting the client on the role of new technologies in increasing efficiency, and on increasing the life cycle of current equipment
  • Ongoing technical support of hardware and network infrastructure

Dr. Rona Kurtz – New York, New York

  • Installation of small wireless network. Installation, troubleshooting and maintenance of new and existing hardware, software and network infrastructure.
  • Transition to and training for Mac machines

Full client history available upon request

 March 2000 – February 2001

J. Walter Thompson Specialized Communications

Web design and development, Content Engineer

  • Intranet Web Development. Created new internal and maintained multiple internal sites. [jwtworks.com] [hrlive.com] [diversitydirect.com] [workingwire.com/winter/2000/ww.htm]
  • Customer Facing. Created client micro-sites for recruiting campaigns. Updated and improved designs and codebase. Customers mostly Consulting companies and Media companies.
  • Coding, and production of sites in HTML, and JavaScript.